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Student Complaints

Students who have grievances with actions, decisions and/or processes at Saint Louis University are afforded formal means for registering those complaints and for their complaints to be deliberated and acted upon by governing University officials. Details on specific types of complaints and related complaint policies and procedures are provided below.

Grade Appeals and Related Academic Grievances

Students who have a grievance against a faculty member or academic administrator regarding:

  1. an evaluation of their academic work (typically a grade given for an assignment or a final term grade), or
  2. a related academic concern, including but not limited to academic registration, tuition and fee charges, etc.

can participate in the formal appeal process established in their governing academic unit. Those policies are published on the websites of academic units (e.g., College of Arts and Sciences, Doisy College of Health Sciences or the School of Nursing) and are published as part of the academic catalogs of academic units, accessible via the Registrar. Appeals of an academic decision beyond the respective academic unit may be made to the Office of the Provost, which maintains records of the appeals and of the disposition thereof.

Non-Academic Grievances

This grievance procedure, printed fully in the current Student Handbook, is available to students who believe they have not received fair treatment with respect to services provided by the University, outside of the classroom.

In support of Saint Louis University’s commitment to cura personalis or “care for the whole person,” the dean of students office is committed to serve as a fair and impartial intermediary, or ombuds, to connect undergraduate and graduate students to resources, explore solutions, and provide appropriate conflict resolution to address non-academic student grievances. The dean of students office is a safe environment for students to share their concerns.

When reporting a non-academic grievance, the role of the dean of students office is to listen to concerns, help identify options for navigating through difficult matters, provide information on university policies and procedures, make appropriate referrals, and work to facilitate a fair resolution of issues. In alignment with Saint Louis University’s Standards of Conduct, the dean of students office is committed to serving undergraduate and graduate students by demonstrating the University’s shared values and committing to the non-academic grievance process.

Complete records of non-academic grievances, and records of their disposition, are maintained by the office of the Vice President for Student Development.

Student Conduct

Saint Louis University is committed to the preservation of personal dignity and the safety of its community members. All members of the University community share responsibility for fostering this environment by adhering to standards of conduct. Those standards of conduct are provided in the University’s community standards which help create an educational climate of excellence that is rooted in the Catholic, Jesuit tradition.

Students are most broadly and commonly referred to the Office of Student Responsibility and Community Standards to document a complaint involving the Statement of Rights and Responsibilities and Community Standards published in the current Student Handbook.  Once a student complaint is filed, if a determination is made that a student will be charged with a policy violation, the Office of Student Responsibility and Community Standards will facilitate the hearing process. The retention of documentation associated with student complaints is described in detail in the Student Handbook.

Bias Incident Response Protocol

All incidents which would be determined bias-related or motivated will also be referred to the Bias Incident Response Protocol, which includes a public, electronic record of situation resolution.

Sexual Misconduct Policy

Specific information is provided for students regarding options for reporting sexual crimes via the Sexual Misconduct Policy and the Sexual Assault and Relationship Violence Policy.  The Office of Institutional Equity and Diversity maintains internal logs to record and track complaints pursuant to these policies.

Harassment Policy

The University’s Harassment Policy applies to students, as well as faculty and staff.  It identifies forms of harassments and details the complaint and disciplinary processes. The Office of Institutional Equity and Diversity maintains internal logs to record and track complaints pursuant to this policy.

Registering a Complaint with the Higher Learning Commission

Saint Louis University is accredited by the Higher Learning Commission (HLC).  Details about the University’s HLC accreditation can be found online. Complaints about the University may be filed with the HLC.

Learn more about the HLC’s complaint process

Registering a Complaint with a State Board or Commission of Higher Education

In accordance with federal law (see 34 C.F.R., Section 600.9), Saint Louis University identifies the processes by which students may file complaints about the University with each U.S. state governing board or commission that governs University educational activity. A list of appropriate state boards/commissions, as well as contact information and links to pertinent websites, is provided below.  

Alabama

Alabama Commission on Higher Education
PO Box 302000
Montgomery, AL 36130-2000
https://www.accs.cc/index.cfm/school-licensure/complaints/ 

Alaska

Alaska Commission on Postsecondary Education
PO Box 110505
Juneau, AK 99811-0505
EED.ACPE-IA@alaska.gov

Arizona

Arizona State Board for Private Postsecondary Education
1740 W. Adams, 3rd Floor
Phoenix, AZ 85007
https://ppse.az.gov/complaint

Arkansas

Arkansas Department of Higher Education
423 Main Street, Suite 400
Little Rock, AR 72201
http://www.adhe.edu/institutions/academic-affairs/institutional-certification-advisory-committee/grievance-form

California

California Bureau of Private Postsecondary Education
P.O. Box 980818
West Sacramento, CA 95798-0818
http://www.bppe.ca.gov/forms_pubs/complaint.pdf

Colorado

Colorado Department of Higher Education
1600 Broadway, Suite 2200
Denver, CO 80202
https://highered.colorado.gov/Academics/Complaints/

Connecticut

Connecticut Office of Higher Education
450 Columbus Boulevard, Suite 510
Hartford, CT 06103-1841 
http://www.ctohe.org/studentcomplaints.shtml

Delaware

Delaware Department of Education
Higher Education Office
The Townsend Building
401 Federal Street, Suite 2
Dover, DE 19901-3639
ihe@doe.k12.de.us 

District of Columbia

District of Columbia Office of the State Superintendent of Education
Higher Education Licensure Commission
1050 First St. NE, Fifth Floor
Washington, DC 20002
https://osse.dc.gov/service/higher-education-licensure-commission-helc-public-complaints

Florida

Florida Commission on Independent Education
325 W. Gaines Street, Suite 1414
Tallahassee, FL 32399-0400 
http://www.fldoe.org/policy/cie/file-a-complaint.stml

Georgia

Georgia Nonpublic Postsecondary Education Commission
2082 East Exchange Place, Suite 220
Tucker, GA 30084-5305
https://gnpec.georgia.gov/student-complaints

Hawaii

Hawaii State Board of Education
P.O. Box 2360
Honolulu, HI 96804 
http://cca.hawaii.gov/ocp/

Idaho

Idaho State Board of Education
650 West State Street, 3rd Floor
Boise, ID 83720
https://boardofed.idaho.gov/higher-education-private/private-colleges-degree-granting/student-complaint-procedures/

Illinois

Illinois Board of Higher Education
1 North Old State Capitol Plaza, Suite 333
Springfield, IL 62701
http://complaints.ibhe.org/

Indiana

Indiana Commission for Higher Education
101 West Ohio Street, Suite 300
Indianapolis, IN 46204-4206
https://www.in.gov/che/2744.htm

Iowa

Iowa College Student Aid Commission
430 E. Grand Avenue, 3rd Floor
Des Moines, IA 50309
https://www.iowacollegeaid.gov/sdrf-start

Kansas

Kansas Board of Regents
1000 S.W. Jackson Street, Suite 520
Topeka, KS 66612-1368
https://www.kansasregents.org/state_university_student_complaint_form

Kentucky

Kentucky Council on Postsecondary Education
1024 Capital Center Drive, Suite 320
Frankfort, KY 40601
http://cpe.ky.gov/campuses/consumer_complaint.html

Louisiana

Louisiana Board of Regents
P.O. Box 3677
Baton Rouge, LA 70821-3677
https://www.regents.la.gov/assets/docs/2013/03/Board-of-Regents-SARA-Student-Complaint-Form.pdf

Maine

Maine Department of Education
23 State House Station
Augusta, ME 04333-0023
http://www.maine.gov/doe/highered/sara/sara-complaint-form.pdf

Maryland

Maryland Higher Education Commission
6 North Liberty Street
Baltimore, MD 21201
http://mhec.maryland.gov/institutions_training/Pages/career/pcs/complaint.aspx

Massachusetts 

Massachusetts Department of Higher Education
One Ashburton Place, Room 1401
Boston, MA 02108
http://www.mass.edu/forstufam/complaints/complaints.asp

Michigan

State of Michigan
Department of Licensing and Regulatory Affairs
Corporations, Securities & Commercial Licensing Bureau
P.O. Box 30018
Lansing, MI 48909
https://www.michigan.gov/documents/lara/Post-Secondary_Student_Complaints_498839_7.pdf

Minnesota

Minnesota Office of Higher Education
1450 Energy Park Drive, Suite 350
St. Paul, MN 55108-5227
http://www.ohe.state.mn.us/mPg.cfm?pageID=1078

Mississippi

Mississippi Commission on College Accreditation
3825 Ridgewood Road
Jackson, MS 39211
http://www.mississippi.edu/mcca/downloads/studentcomplaintform.pdf

Missouri

Missouri Department of Higher Education
205 Jefferson Street
P.O. Box 1469
Jefferson City, MO 65102-1469
https://dhe.mo.gov/documents/POLICYONCOMPLAINTRESOLUTION-reviseddraft.pdf

Montana

Montana University System
Office of the Commissioner of Higher Education
560 N. Park Avenue 
PO Box 203201
Helena, MT 59620-3201
https://mus.edu/MUS-Statement-of-Complaint-Process.asp

Nebraska

Nebraska Coordinating Commission for Postsecondary Education
P.O. Box 95005
Lincoln, NE 68509-5005
https://ccpe.nebraska.gov/student-complaints-against-postsecondary-institutions

Nevada

Nevada Commission on Postsecondary Education
3663 East Sunset Road
Suite 202
Las Vegas, Nevada 89120
https://www.nevada.edu/ir/documents/sara/SARA_Complaint_Resolution_Form_Rev_Protected.pdf

New Hampshire

New Hampshire Higher Education Commission
101 Pleasant Street
Concord, NH 03301-3494
https://www.education.nh.gov/highered/compliance-allegation.htm

New Jersey

State of New Jersey
Office of the Secretary of Higher Education
1 John Fitch Plaza, 10th Floor
PO Box 542
Trenton, NJ 08625-0542
http://www.state.nj.us/highereducation/OSHEComplaintInstructions.shtml

New Mexico

New Mexico Higher Education Department
2048 Galisteo Street, Suite 4
Santa Fe, NM 87505-2100
http://www.hed.state.nm.us/students/hed-student-complaint-form.aspx

New York

New York Office of College and University Evaluation
New York State Education Department
89 Washington Avenue, Room 960 EBA
Albany, NY 12234 
http://www.highered.nysed.gov/ocue/spr/COMPLAINTFORMINFO.html

North Carolina

North Carolina Post-Secondary Education Complaints
c/o Student Complaints
University of North Carolina General Administration
910 Raleigh Road
Chapel Hill, NC 27515-2688
https://www.northcarolina.edu/complaints

North Dakota

North Dakota Department of Career and Technical Education
State Capitol - 15th Floor
600 E. Boulevard Ave. Dept. 270
Bismarck, ND 58505-0610
http://www.nd.gov/cte/private-post-inst/docs/NDSBCTE_Student_Complaint_Procedure.pdf

Ohio

Ohio Department of Higher Education
25 South Front Street
Columbus, OH 43215
https://www.ohiohighered.org/students/complaints

Oklahoma

Oklahoma State Regents for Higher Education
655 Research Parkway, Suite 200
Oklahoma City, OK 73104 
https://www.okhighered.org/current-college-students/complaints.shtml

Oregon

Oregon Higher Education Coordinating Commission
Office of Private Postsecondary Education
225 Capitol Street N.E.
Salem, OR 97301
http://www.oregon.gov/highered/institutions-programs/private/Pages/private-postsecondary-complaints.aspx

Pennsylvania

Division of Higher and Career Education
Pennsylvania Department of Education – Postsecondary and Adult Education
333 Market Street, 12th Floor
Harrisburg, PA 17126-0333
http://www.education.pa.gov/Postsecondary-Adult/College%20and%20Career%20Education/Pages/Students-Complaints.aspx

Puerto Rico

Puerto Rico Council on Higher Education
PO Box 1900
San Juan, PR 00910-1900
http://www.edicion.pr.gov/agencias/cepr/inicio/DocumentosCEPR/Documents/SARA/SARA_Complaint_Process.pdf

Rhode Island

Rhode Island Office of the Postsecondary Commissioner
560 Jefferson Blvd., Suite 100
Warwick, RI 02886
https://www.riopc.edu/page/student_complaint/

South Carolina 

South Carolina Commission on Higher Education
1122 Lady Street, Suite 300
Columbia, SC 29201
http://www.che.sc.gov/Portals/0/CHE_Docs/academicaffairs/license/complaint_procedures_and_form.pdf

South Dakota

South Dakota Board of Regents
306 East Capitol Ave, Suite 200
Pierre, SD 57501-2545
https://www.sdbor.edu/administrative-offices/academics/SD-SARA/Documents/Complaint%20Form%20-%20SD-SARA.pdf#search=student%20complaints

Tennessee

Tennessee Higher Education Commission
404 James Robertson Parkway, Suite 1900
Nashville, TN 37243-0830
https://www.tn.gov/content/dam/tn/thec/bureau/student_aid_and_compliance/dpsa/Complaint_Form_(Rev._12.16)_1-26-17.pdf

Texas

Texas Workforce Commission
Career Schools and Colleges
101 East 15th Street, Room 226-T
Austin, TX 78778-0001
http://www.twc.state.tx.us/files/jobseekers/csc-401a-student-complaint-form-twc.pdf

Texas Higher Education Coordinating Board
1200 E. Anderson Lane
Austin, TX 78752
http://www.thecb.state.tx.us/studentcomplaints

Utah

Utah System of Higher Education
Board of Regents Building
The Gateway
60 South 400 West
Salt Lake City, UT 84101 
https://higheredutah.org/submitcomplaints/

Vermont

Vermont Agency of Education
219 North Main Street, Suite 402
Barre, VT 05641
http://education.vermont.gov/sites/aoe/files/documents/edu-postsecondary-program-complaint-resolution.pdf

Virginia

State Council of Higher Education for Virginia
101 N. 14th St., 10th Floor
James Monroe Building
Richmond, VA 23219
http://www.schev.edu/index/students-and-parents/resources/student-complaints

Washington 

Washington Student Achievement Council
917 Lakeridge Way SW
PO Box 43430
Olympia, WA 98502
https://wsac.wa.gov/student-complaints

West Virginia

West Virginia Higher Education Policy Commission
1018 Kanawha Blvd East, Suite 700
Charleston, WV 25301-2800
http://www.wvhepc.edu/wp-content/uploads/2018/04/Student-Complaint-Process-2018.pdf

Wisconsin

Wisconsin Educational Approval Program
P.O. Box 8366
Madison, WI 53708-8366
https://dsps.wi.gov/Documents/EAComplaintForm3.01.doc

Wyoming

Wyoming Department of Education
2300 Capitol Avenue
Hathaway Building, 2nd Floor
2300 Capitol Avenue
Cheyenne, WY 82002
https://edu.wyoming.gov/downloads/schools/student-complaint-process.pdf